Client stories
Success story 1
A multinational company and one of the largest bicycle manufacturers in the world automates its sales, service and channel processes using Salesforce.
Success story 2
One of the largest brands into auto tech aggregation business streamlines its multiple platforms and optimises business processes using Salesforce.
Success story 3
A Global leader in facilitating buying and selling cars. They build leading marketplace ecosystems enabled by tech, powered by trust, and loved by its customers.
A multinational company and one of the largest bicycle manufacturers in the world automates its sales, service and channel processes using Salesforce.
Challenges
- No tracking of activities done by the sales teams
- No centralized system to manage dealer orders, inventory, and grievances
- Reporting mechanism was entirely manual with no value being derived
Solution
- Automated assignment of service requests with increased agent productivity
- Curated journey plans for the teams with tracking capabilities
- Branded dealer management system to manage orders, stocks, complaints, and billing
Benefits
- Increased sales, higher customer satisfaction and efficient channel management.
One of the largest brands into auto tech aggregation business streamlines its multiple platforms and optimises business processes using Salesforce.
Challenges
- Data spread across multiple systems making it very bulky
- No proper documentation of any business process
- Pre-sales activities handled manually
Solution
- Streamlined and formalised finance management process via integrations and code level changes
- New implementation from Salesforce to 3rd party system to integrate fresh leads data
- CTI implementation and WhatsApp integration for the one of the call centres
Benefits
- Automatic syncing of leads, auto-dialling feature, better tracking, and visibility of data.
A Global leader in facilitating buying and selling cars. They build leading marketplace ecosystems enabled by tech, powered by trust, and loved by its customers.
Challenges
- Different orgs for different products
- Old setup with less functionality
- Standard reporting and dashboards
- Lack of time-to-time & need basis notifications
Solution
- Migrating tickets from different orgs into one single instance for a collective enhanced view
- Defined SLA for tracking TAT and FRT
- Customized reports and dashboards
- Updated workflow setup
- Setup of automations and triggers
Benefits
- Proactive customer engagement
- Customer analytics dashboard helps build a superior product