Client stories
Success story 1
One of the leading hospitals in Delhi & NCR spread across 9 acres, is a 600 plus bed; state-of-the-art multi-speciality hospital located in Gurgaon, India. The first JCI and NABH accredited Hospital in Gurgaon.
Success story 2
A large US based enterprise working into the life science domain increases its forecasting efficiency by the help of Salesforce.
Success story 3
A reputed company into the trading of high-end medical devices revamps its sales and service process by virtue of Salesforce platform.
One of the leading hospitals in Delhi & NCR spread across 9 acres, is a 600 plus bed; state-of-the-art multi-speciality hospital located in Gurgaon, India. The first JCI and NABH accredited Hospital in Gurgaon.
Designed as one of the most advanced hospitals in India, it provides a depth of expertise in the spectrum of advanced medical & surgical interventions, comprehensive mix of inpatient and outpatient services. Artemis has put modern technology in the hands of renowned doctors from across the country and abroad to set new standards in healthcare.
Challenges
- Large chunks of data exchanged on excel, manually.
- Disconnected Team (Hospital and Sales Team), Disconnected data/Data in silos.
- Quantified, usable and connected data requires additional transformation and efforts.
- Requires multiple Co-Ordinator and additional team member to exchanging information, reporting & Analytics.
- Last time rush and haywire achievement figures of Salesperson and Doctor, also requires manual intervention of sales co-ordinators and sales person at the end of month.
- Unable to Identify the relevant member/audience for a campaigns.
- Sales person unable to track when Patients comes and goes out of the hospital.
- Need to Switch back forth between multiple application in Order to complete whole day activity which are, HR portal, Visit/Expense Application, SMS for Campaign Application, HRIS
- No real time visibility of the sales team activities/visits.
- Irregularities in process with no real time reporting.
- Improper lead management and customer contact plan leads to the loss of prospective customers.
Solution
- Automated visits and sales reports.
- Automatic and standardised capturing of operational and financial data of Patients
- Automated Achievement figures update on Sales person level
- Bulk SMS to patients in Salesforce platform only
- Digital Engagement for their social media platforms and advertisements.
- Integration with their HIS system to maintain the data automatically.
Benefits
- Increased sales, higher customer satisfaction and efficient brand management.
- No such requirement of Sales coordinator to share relevant information to the Team Member.
- No need of Additional Sales IQ and analytics member to for generating and scheduling reports to required stake holders
- Lead from all source i.e., Website, Email, Google ads, Facebook, WhatsApp are now in single central location and assigned to required Team members to work upon.
- Organization and executing Campaign is now more stream lined.
- Users can now mark their attendance and apply for leave from same application without switching.
- Users now can Plan and execute the Visit with proper validation and reporting.
- Without any manual intervention, users now can see their Sales achievement figures w.r.t Target assigned.
- Connected view of Patient for Hospital staff and Sales Team
A large US based enterprise working into the life science domain increases its forecasting efficiency by the help of Salesforce.
Challenges
- No visibility into the pipeline
- No real time view of the sales performance
- Manual and clerical work reducing employee productivity
Solution
- Quantitative forecasting of the pipeline using AI-based models by Salesforce
- Guided selling and defined sales path to increase the conversion rate
- Analytics and reporting re-defined to derive value
Benefits
- Higher lead churn rates and efficient sales performance management.
A reputed company into the trading of high-end medical devices revamps its sales and service process by virtue of Salesforce platform.
Challenges
- Entire sales and service process running on excel sheets
- Irregularities in process with no real time reporting
- No SLAs maintained and no tracking of service tickets
Solution
- Integrated service ecosystem developed to enable seamless delivery
- Branded portal for customer to provide them a self-service experience
- Refinement of the sales process and enhancements using automations
Benefits
- Increased sales, higher customer satisfaction and real time reporting.